Frequently Asked Questions (FAQ) – Tecksoi

At Tecksoi, we want your shopping experience to be smooth and enjoyable. Here are answers to some of the most common questions we receive.

1. About Tecksoi

Q: What is Tecksoi?
A: Tecksoi is our handcrafted lifestyle brand under Caabby Retail Private Limited. We create eco-friendly and sustainable products such as bamboo crafts, sola wood products, jute and cotton bags, and other exotic handicrafts.

Q: Are your products handmade?
A: Yes! All our products are handcrafted by skilled artisans. Each piece is unique, so slight variations in size, design, or color are natural and make the product special.

2. Orders & Payments

Q: How do I place an order?
A: Simply browse our products, add your favorites to the cart, and checkout securely at Tecksoi.com.

Q: What payment methods do you accept?
A: We accept major debit/credit cards, UPI, net banking, and wallets through secure payment gateways. COD (Cash on Delivery) may be available in select locations.

Q: Can I cancel my order?
A: Yes, you can cancel your order within 24 hours of placing it. Once shipped, cancellations are not possible.

3. Shipping & Delivery

Q: Do you ship across India?
A: Yes, we ship to most locations in India. We’re working on adding international shipping soon.

Q: How long does delivery take?
A: Usually 3–5 business days for metro cities and 5–9 business days for other areas. Remote locations may take a little longer.

Q: How much are the shipping charges?
A: Shipping is free above a certain order value (displayed at checkout). Standard charges apply for orders below that value.

4. Returns & Refunds

Q: What if I receive a damaged or wrong product?
A: Don’t worry! Please contact us within 7 days with your order ID and product pictures. We’ll arrange a return or replacement at no extra cost.

Q: Do you accept returns if I change my mind?
A: Yes, returns are possible if the item is unused and in original condition. However, shipping charges may apply.

Q: How long does it take to get a refund?
A: Refunds are processed within 5–7 business days after we receive and verify the returned product.

5. Products & Care

Q: How do I take care of bamboo and jute products?
A: Keep them in a dry place. Avoid prolonged exposure to water and direct sunlight for durability.

Q: Are Tecksoi products eco-friendly?
A: Absolutely! Our bamboo, jute, sola wood, and cotton crafts are natural, sustainable, and reusable.

6. Contact Us

Q: How can I reach Tecksoi for help?
A: You can contact us anytime:
📧 Email: hello@tecksoi.com
📞 Phone: +91 98009 99985
📍 Registered Office: Caabby Retail Private Limited, Dakshin Barasat, Jaynagar, 743372, India

✅ This FAQ page builds trust and reduces buyer hesitation.

👉 A good FAQ page should also include:

  • Clear categories (Orders, Shipping, Payments, Returns, Products, Contact).

  • Links to policies (Return Policy, Shipping Policy, Terms & Conditions).

  • Friendly language instead of legal jargon.