Shipping & Delivery Policy – Tecksoi.com

At Tecksoi, we take pride in delivering our handcrafted bamboo, sola wood, jute, cotton, and exotic products safely to your doorstep. Each order is carefully packed with love and eco-friendly materials so it reaches you in perfect condition.

1. Shipping Locations

  • We currently ship across India.

  • International shipping will be announced soon – stay tuned!

2. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • During peak seasons, festivals, or promotions, processing may take an extra day or two.

3. Delivery Time

  • Metro Cities: 3–5 business days

  • Other Locations: 5–9 business days

  • Remote areas may take a little longer depending on courier availability.

(You’ll receive tracking details once your order is dispatched.)

4. Shipping Charges

  • Free shipping may be offered on orders above a certain amount (displayed on the website).

  • For orders below that amount, standard shipping charges will apply and be shown at checkout.

5. Order Tracking

  • Once your order is shipped, you’ll receive an email/SMS with tracking details.

  • You can track your package on our courier partner’s website.

6. Delays

While we aim to deliver on time, delays may occur due to:

  • Weather conditions

  • Courier partner issues

  • Strikes, holidays, or unforeseen events

We will keep you informed in case of any major delay.

7. Undeliverable Packages

If a package is returned to us due to incorrect address, refusal to accept, or repeated delivery attempts:

  • We can reship it once the issue is resolved (additional charges may apply).

8. International Orders (Future Update)

  • Once launched, delivery timelines and charges will be shared clearly before checkout.

  • Customs duties or taxes (if any) will be the responsibility of the customer.

9. Contact Us

For questions about shipping or delivery, reach out to us:
📧 Email: hello@tecksoi.com
📞 Phone: +91 98009 99985
📍 Registered Office: Caabby Retail Private Limited, Dakshin Barasat, Jaynagar, 743372, India

✅ This makes your Shipping & Delivery Policy clear, warm, and trustworthy.
To complete your website’s compliance + customer trust package, you should have:

  • Return & Refund Policy ✅ (already done)

  • Terms & Conditions ✅ (already done)

  • Privacy Policy ❗ (still missing – very important, especially if you collect payments & customer details)

  • Disclaimer (about handcrafted product variations, liability limits)